FAQ

ORDERS & SHIPPING

IF YOU PLACED AN ORDER AND NEED TO GET IN TOUCH WITH US PLEASE EMAIL AT INFO@WhoIsCitizenE.com.

TO HELP US ADDRESS ORDER RELATED QUESTIONS IN A TIMELY MANNER, WE ASK THAT ALL OTHER QUESTIONS NOT DIRECTLY RELATED TO AN ORDER BE SENT TO CitizenEind@GMAIL.COM. 

When Will My Order Ship

All of our items will ship within 7-10 business days unless otherwise noted on the product page.

Occasionally, we offer Pre-Orders for items. All pre-order items will be clearly marked on the product page, and an estimated ship date will be provided as well. 

Items are shipped via USPS at a flat rate depending on location. If you purchase multiple items, they will ship at this flat rate also. 

The flat rates are:

  • United States          $4.00
  • Mexico                    $10.00
  • Canada                   $10.00
  • Everywhere Else    $15.00

We will gladly ship items to APO, FPO, DPO addresses also.

Do You Ship To Japan, Brazil, France, etc...?

Yes! We ship items anywhere in the world. 

All International customers are responsible for paying any Duty, VAT, customs fees, etc...as designated by your country’s import regulations. This is not included in or a part of our shipping cost in any way.

Please do not ask us to mark gift or lower the value of the items on the customs forms. It is a federal offense to do so, and could result in you having to pay additional fees to claim the items. 

Will I Get A Tracking #?

Yes! All orders, including International orders, will receive a tracking # when the order ships. 

Tracking information is sent to the email you provide at checkout. Please double check all of your information is correct before submitting your order. 

I Put In The Wrong Address At Checkout! Help?

If you enter the wrong information at checkout, please get in touch with us immediately by email at info@whoiscitizene.com.

If WE make a mistake with the address, and the items are sent to the wrong place, we will take care of it and make sure you receive the items your ordered.

However, if you enter the wrong information at checkout and the items are sent, you will be asked to pay an additional shipping cost for us to resend the items to the correct address. 

Something Has Gone Wrong In Shipping, My Order Isn‘t Here!?!

We want you to receive the items you ordered! If something goes wrong while the order is in the hands of USPS, we will do everything we can to help you resolve the issue, and get your items. Please get in touch with us by email at info@whoiscitizene.com

Occassionally, an order will show “delivered” on the tracking info, but is not there. This is usually a mistake on the part of the USPS where the package was scanned, but not actually put in your box. In most cases, the items will be delivered the following day. If this happens, we ask that you wait an additional day to see if it arrives. If it’s still not there, get in touch with us using the contact page here on the website.

Why Is Everything SOLD OUT?

We are a small business, and make all of our products ourselves. Quality always comes before quantity! We want to give you the best product with no shortcuts.

And due to high demand at this time, we are unable to regularly keep items in stock.

We do our best to restock items as quick as we can. The best way to find out when products will be available is by following us on Instagram @WhoIsCitizenE or by getting on our email list.

 

FOR MORE INFORMATION ON GLOW IN THE DARK ITEMS GO TO OUR GLOW INFO PAGE.

 

OTHER

Can I use your pics and/or logos?

No. All images, product photos, and logos are protected by copyright and are the sole property of Citizen E Industries. They may not be used without our express written permission. 

On occasion, we may show photos that contain the logos or marks of other businesses. Citizen E Industries has been given permission to use these logos, marks, and images to produce a product or service on their behalf. As such, all logos and branding marks are protected by copyright, and the sole property of the clients of Citizen E Industries. They may not be used without the express written permission of said clients. 

If I sign up for your newsletter will you sell my info or bombard me with useless emails?

No. All information provided to us through this website is protected, and will never be sold to another party. We will use the email address you provide to occasionally (once or twice a month) send you information on product drops and new releases or provide exclusive discounts and sales.

For information on how we use other private details you provide by using or purchasing on our site, please see our Privacy Policy.